SITE TECHNOLOGY & IMPROVEMENTS
Follow current technology projects, infrastructure improvements, and new resources being developed for Pelzer 2.
Last updated 10/19/26
Project status and the latest progress at Pelzer 2.
These initiatives focus on improving access to engineering information, supporting production and office operations, and creating better ways to communicate IT information across the site.
Developing a dedicated kiosk in the Stores area so authorized users can look up and view engineering drawings without relying on another department to retrieve them.
The kiosk is planned to be locked to Oracle Fusion Product Development to provide access to the intended drawing resources.
Focus: Restricted kiosk access and engineering drawing availability.
Worked with Encore to assess whether Ethernet drops could be installed in the Smart Run desk area for the Smart Run printer.
The area is too far from the MDF and IDF for the proposed Ethernet installation, so the the Smart Run Printer will need to move.
Finding: The proposed network-drop location needs an alternative solution.
Coordinating the network requirements for the supervisor desk relocation, including working to have Ethernet drops installed in the new desk area.
Next step: Coordinate installation and confirm connectivity requirements.
The kiosk build is complete. The remaining items are the correct cable and desktop mount needed to finish the physical setup.
Next step: Complete installation once the required cable and mount arrive.
Preparing a display in the new office area to support monthly IT updates during Tier 2 meetings.
The planned sessions will include site IT updates, demonstrations of tools and processes, and helpful reminders for managers.
Goal: Establish a recurring, practical IT update and demonstration session.
Developing a simple website for Pelzer 2 employees to find IT resources, troubleshooting guidance, updates, and appointment information in one place.
The proposed site would be accessible through a QR code, making it easier for employees to reach support information.
Important: The website still requires full approval before implementation or rollout to employees.
HELPFUL INFORMATION
Important information for everyday IT support.
Submit requests through ServiceNow so issues can be documented, prioritized, and tracked. Include the affected device or application, relevant error messages, and troubleshooting steps already attempted.
Open ServiceNow →Employees must have an IT ticket number for every appointment and include it when booking. Appointments without a ticket number will be canceled.
View appointment information →Employees should complete assigned annual cybersecurity training by the deadline communicated by Vertiv. Managers should remind their teams to complete outstanding training.
Visit cybersecurity resources →When signing in to Outlook, Teams, and OneDrive, use your Vertiv company account ending in @vertivco.com. If you experience sign-in or MFA issues, follow the approved recovery process or submit an IT ticket.
View troubleshooting guidance →Have an idea for a helpful guide, resource, or improvement to the site's IT support information? Send a suggestion to the onsite IT Analyst.
Email a suggestion →NEED IT SUPPORT?
Submit a ServiceNow ticket so your request can be documented and tracked. For scheduled appointments, include your ticket number when booking.
