CONNECT WITH IT
Schedule an Appointment
Book time with the onsite IT Analyst for support that benefits from a scheduled conversation. An existing IT ticket is required for every appointment.
HOW IT WORKS
Choose a time that works for you.
Before scheduling an appointment, submit an IT ticket through ServiceNow and make note of your ticket number. You must include that ticket number when booking your appointment.
IT Ticket Required for All Appointments
Appointments booked without a valid IT ticket number will be canceled.
The ticket allows IT to document your issue, review the details, and track the work needed before and after your appointment.
Appointment steps
Submit an IT ticket through ServiceNow.
Save your ticket number.
Schedule your appointment and include the ticket number and a brief description of the issue.
Keep your ticket number available during the appointment.
What can you schedule?
Account, application, or device questions
Help navigating IT resources
Follow-up on a previously submitted request
Remember: enter your IT ticket number when booking. Appointments without a ticket number will be canceled.